Many people don’t realize that we communicate with much more than words. Our nonverbal communication, or body language, which includes our facial expressions, gestures, eye contact, posture, and even our voice inflection are critical to message delivery. In fact, a person’s voice inflection, facial expressions and body language can make up over 90% of their message. Whenever you are face-to-face…
Author: Carla Sprague
Success in 2015 = Engaged Employees
This time of year is all about planning – planning the company strategies for growth and client retention, planning health goals, and planning how to better engage your employees. If that last one wasn’t already on your list, you may want to reconsider. Here at Dale Carnegie, we are constantly training on the value of…
Sales Strategies To Win The Battle (and the War)
Any good salesperson knows that winning a sale is not a one-hit wonder. There are rounds of conversations, relationship building and negotiation along the way. Sometimes, it can seem impossible, if not exhausting, to get the desired end result. Sherrie Campbell seems to understand the challenge of securing that next sale, and recently wrote a…
Lemons Into Lemonade
It’s no secret that life can be challenging. Unexpected situations can arise that seem to put a stop to the ideas, plans or dreams you have, hence the infamous quote, “When life gives you lemons…” But outside forces don’t have to slow you down, let alone stop you. One thing we sometimes forget is that…