How many times have you entered a room where you didn’t know anyone, so you stood in a corner waiting for someone to approach while you continually check your phone? Or, in your attempt to conquer your fear, you leapt right into a conversation with a group of people, nervously chattering and rambling on (and…
Author: Carla Sprague
Under-Promise, Over-Deliver
One of the first lessons in good customer service is to always under-promise and over-deliver. This lesson carries through to leadership, sales, and even employee engagement. But this can sometimes seem challenging to understand and implement. After all, don’t you want to make great promises, rather than ones that seem underwhelming? Of course! And the…
Mind Over Matter
You’ve probably heard the term, “Mind Over Matter” many times in regards to pushing through difficulties, accomplishing goals, and getting your desired outcome. Perhaps, if you’re like me, you’ve almost used it as a “no pain, no gain” kind of mantra. Seems kind of intense and almost harsh, doesn’t it? Interestingly enough, Mary Vinnedge wrote…
“Born Leader?” Think Again!
At Dale Carnegie, we believe that by working hard on personal and professional development, you can be taught how to be a good leader. Leadership is about how to connect, communicate and collaborate with the people around you. These are skills, and while they may come easier to one person over another, skills, by definition,…