Lately we’ve compiled some social media and customer service tips from very large brands. In a recent Twitter conversation with Chrysler Corporation, for example, advice was given by Chrysler’s Editorial Director of Online Media, Mike Driehorst. He was asked to give some advice for using Twitter to connect with customers and fans. He said, simply,…
Category: Sales Skills
The office communication breakdown
How many times have you been on hold with a customer service department, having to explain your dilemma to every person that gets on the line, and still not get to hang up with your problem resolved? How about waiting to send out a big project, and a person with key information is nowhere to…
Tips for improving your telephone etiquette
While e-mail may be the new go-to method of communication for most people in business these days, phone conversations remain an integral part of business life. There are countless benefits to keeping regular phone contact. For starters, phone calls have a more intimate touch than e-mails. This makes phone calls one of the fastest ways to…
Can you make an unhappy customer a happy one?
You can have a near-perfect product, or offer near-perfect customer service. But no matter how hard you try, you will eventually have an unhappy client. So, what do you do when it does happen? Can you make an unhappy customer happy again? Or should you cut your losses and focus on the next potential sale?…