Behind every great company is a team of employees. These employees are in the trenches every day, they know your business inside out, and they’re putting in the effort required to keep things running smoothly and successfully. So why would you turn to anyone else when it comes to brainstorming ways to grow your business?…
Category: Soft Skills
Build business on 5 points of integrity
“Excellence is the result of habitual integrity.” — Lenny Bennett Integrity is wired into the fiber of everything we do at Dale Carnegie Training of Central & Southern New Jersey. Defined as “adherence to moral and ethical principles” or “soundess of moral character,” we believe integrity is the foundation for any successful leader or business….
Steps to giving feedback in a tough HR situation
If you are in a management position of any kind, chances are you’ll have to have a difficult conversation with an employee at some point in time. Issues may include: Being late Discrimination Drug or alcohol use Flirtatious behavior Having an inter-office affair Inappropriate attire Leaving dirty dishes in the sink A messy desk Personal…
Treat your employees as consultants to improve customer service
Note: This is the second in a series of six articles about improving your business’ customer service. In the last installment of this series, we talked about treating your employees well in order to improve customer service. We talked about breeding a company culture that rewards the team with parties, field trips — and…