A report recently shared in The Star-Ledger indicates that small businesses pay more when it comes to federal regulations — a lot more. We recently told you about how small businesses are struggling to survive in the current economy and how the Small Business Jobs bill was supposed to provide a certain level of relief….
Proper planning will decrease employee turnover
Michael Crom, vice president of Dale Carnegie Training, recently shared some tips for avoiding high turnover within your business with Cincinnati.com. Because the cost of employee turnover is so high, taking the time to do a few simple things during the interview process can save you a lot of headache. Block time. While it can…
Wegmans Food Markets earns Dale Carnegie award
Family-owned Wegmans Food Markets, with stores in New Jersey, is one of the 2010 recipients of the prestigious Dale Carnegie Training Leadership Award. Dale Carnegie Training Chairman and CEO Peter Handal presented the award last week. The Dale Carnegie Leadership Award is presented to companies that are a major contributor to the country’s economy and…
Reward customer referrals to improve customer service
Note: This is the final article in a series of six articles about improving your business’ customer service. In the last installment of this series, we talked about making customers feel important. Every interaction a customer has with you should be less like a transaction and more like a conversation — a brief social moment…