Note: This is the final article in a series of six articles about improving your business’ customer service. In the last installment of this series, we talked about making customers feel important. Every interaction a customer has with you should be less like a transaction and more like a conversation — a brief social moment…
Chris Brogan offers free webinar for job-seekers
If you live in the marketing world, you’ve probably heard of Chris Brogan. If you pay any attention the New York Times best-seller list, you’ve also probably heard of Chris Brogan.Co-author of “Trust Agents,” Brogan has more than 11 years of experience in online community, social media and related technologies. He also happens to have…
New Jersey small business owners seek relief
The Star-Ledger recently shined a spotlight on small business owners, who were supposed to be helped by the Small Business Jobs bill, passed Thursday in the U.S. Senate. But Rapid Print and Copy Service owners Irv Diller and Ruly Kapoano of East Brunswick were hoping for much more. They told the Star-Ledger that while their…
Study: Top execs need reality check
We’ve all been there. You want so badly to offer your boss a little construction criticism, but you hesitate or hold yourself back because you fear the repercussions of speaking your mind. Well, according to a new study written about in The Star-Ledger, your straight talk might have done your boss some good. In a…