Dale Carnegie Training of Central & Southern New Jersey is gearing up to host its next three-day Strictly Business: The Dale Carnegie Immersion Seminar. This class is for those who have always wanted to take one of our courses, but did not have the time necessary to complete it. This course will help you take…
Get back in your groove after a holiday weekend
If you’re lucky, this past holiday weekend was full of family, friends and relaxation. You were able to sleep in, ease into your day, and spend time re-charging and doing the things you love most. But what happens when you have to go back to work? All of a sudden you’re overwhelmed with e-mails, voicemails…
Basic principles of customer service
A first impression can often make or break a relationship with a customer. They way in which you present yourself, or the way in which your employees present themselves, can have a huge impact on their decision to continue doing business with your company. Keeping that in mind, there are some basic principles of customer…
Stay in tune with your employees to reduce stress
JetBlue flight attendant Steven Slater put a national spotlight on employee discontent and ways in which employees are coping with extra responsibility, less resources and support, and small or nonexistent raises and bonuses. Peter Handal, CEO of Dale Carnegie Training, weighed in on this very issue recently and made some very important points that managers…