If you’re currently engaged in suggestive selling in your current role, you know that it’s a type of “add on selling” or “up-selling,” in which you suggest a product or service based on the customer’s needs. If it’s useful to the customer, he or she will pay for it, resulting in a larger sale. And…
Improve customer service by following through
Note: This is the third in a series of six articles about improving your business’ customer service. In the last installment of this series, we talked about treating your employees as consultants to improve customer service — by empowering them and encouraging their autonomy, they are more likely to transfer that positivity to the…
Employees are greatest asset for innovation
Behind every great company is a team of employees. These employees are in the trenches every day, they know your business inside out, and they’re putting in the effort required to keep things running smoothly and successfully. So why would you turn to anyone else when it comes to brainstorming ways to grow your business?…
Build business on 5 points of integrity
“Excellence is the result of habitual integrity.” — Lenny Bennett Integrity is wired into the fiber of everything we do at Dale Carnegie Training of Central & Southern New Jersey. Defined as “adherence to moral and ethical principles” or “soundess of moral character,” we believe integrity is the foundation for any successful leader or business….