John Strangfeld is chief executive of Prudential Financial, a financial services company based in Newark. Featured recently in the New Jersey Star Ledger, Strangfeld noted his struggle early on with public speaking. By working through such deficiencies, he was able to excel in his career and eventually head up a global corporation. It wasn’t until…
Make customers feel important to improve service
Note: This is the fifth in a series of six articles about improving your business’ customer service. In the last installment of this series, we talked about actively gathering customer feedback to improve service — and that means going beyond a customer survey. Today, we shift our attention to making customers feel important. The more…
New Jersey unemployed cope with job-seeker stress
The slow economy has left its mark on all of us. Across the state of New Jersey where there has been a reported increase this year in unemployment-related stress, that’s reason enough for workers to seek help when navigating today’s difficult business environment. Whether you’re working to strengthen your skills and adapt to an ever-changing…
End hiring delays to land top talent
Note: This is the first in a series of articles about streamlining the hiring process. Most managers agree that hiring is one of the most important functions of what they do, but it can also be the most time consuming and tedious. New hires mean paperwork, rules and time constraints on top of an already…