Are listening and speaking equal skills for the leadership in organizations across New Jersey? It is a great question for both managers and employees to think about. Most professionals learn to talk very early in life and continue that trend through their careers. Talking is easy for many of us. Although many leaders have taken…
Tag: customer service tips
Make the Fault Seem Easy to Correct
A bachelor friend of Dale Carnegie, about forty years old, became engaged, and his fiancée persuaded him to take some dancing lessons. “The Lord knows I needed dancing lessons,” confessed the friend, “for I danced just as I did when I first started twenty years ago. The first teacher I engaged probably told me the…
Developing a Sales Success Attitude
Developing and understanding how your attitude relates to your career is a very important first step to increasing your sales success. Once you have an attitude understanding, you can better develop a personal value statement. A personal value statement is absolutely critical to communicating the value you provide to a client. Here are some things…
A Subtle Way to Influence People
Colonel Edward M. House wielded an enormous influence in national and international affairs while Woodrow Wilson occupied the White House. Wilson leaned upon Colonel House for secret counsel and advice more than he did upon even members of his own cabinet. What method did the colonel use in influencing the President? Fortunately, we know, for…