A major reason for procrastinating on big, important tasks is that they appear so large and formidable when you first approach them. One technique that you can use to cut a big task down to size is to simply lay out the task in detail and then resolve to do just one slice of the…
Tag: customer service tips
Stop Being a Negative Nancy at the Workplace!
Understanding the power that negative attitudes have in the workplace and how that then affects the morale of everyone else and ultimately the productivity and efficiency of the company is extremely important. Much research has shown that emotion can be contagious, particularly in group settings. What’s important to note is the difference between the negative…
How to Open a Talk
Dale Carnegie once asked Dr. Lynn Harold Hough, formerly president of Northwestern University, what was the most important fact that his long experience as a speaker had taught him. After pondering for a minute, he replied, “To get an arresting opening, something that will seize the attention immediately.” Dr. Hough planned in advance almost the…
Forget Trying to be Someone You’re Not
Don’t waste a second worrying because you’re not like someone else you admire—you’re not supposed to be him or her! You are something new in this world, and never before since the beginning of time, has there ever been anybody exactly like you; and never again throughout all the ages to come will there ever…