After acquiring a new customer the real work begins with managing their expectations in order to keep them happy. Although managing new customer expectations is not that difficult, it does take some time and effort by you and your employees to keep them happy. The key to managing customer expectations begins with knowing what the…
Tag: dale carnegie of central & southern new jersey
Sales Success is in Your Future: June 4th
As careers change for many professionals in this 2014 economy, there are a number of great opportunities across New Jersey; although the economy is still slowly getting better, it is growing and giving business professionals the chance to move into the careers they want and are ready for based on opportunity. Spring will show to…
The Key to Peace and Happiness
Jonathan Swift, author of Gulliver’s Travels, was the most devastating pessimist in English literature. He was so sorry that he had been born that he wore black and fasted on his birthday; yet, in his despair, this supreme pessimist also praised the great health-giving powers of cheerfulness and happiness. Dale Carnegie talks about this in…
5 Ingredients for Effective Leadership
Connecting with people across the organization builds trust and engagement for both leadership and management. Effective leadership is essential in 2014 in both New Jersey and the country as we grow and learn through the Carnegie Principles. In today’s fast paced companies, leadership must fit the needs of everyone to be successful. Leaders must use…