Dale Carnegie was once asked what was the biggest lesson he had ever learned. He replied that, “By far, the most vital lesson I have ever learned is the importance of what we think.” You see, Carnegie knew that our thoughts make us what we are—our mental attitude is the “X” factor that determines our…
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The Do’s & Don’ts of Great Customer Service
As I was sitting here deciding what blog topic to write about, the content of my blog became clear when I had to go through a frustrating ordeal with none other than…the cable company. I think just about everyone has their own horror story about their experience at one time or another with the cable…
How to Win People to Your Way of Thinking
J.P. Morgan once observed that a person usually has two good reasons for doing a thing: one that sounds good and a real one. The person himself will think of the real reason. You don’t need to emphasize that. But all of us, being idealists at heart, like to think of motives that sound good….
It’s Important to Think Before You Speak
Choosing our words wisely is more important than ever with social media dominating our communication, both professionally and personally. Especially if you’re at all in the public eye, the moment you say something your words could go viral. Just ask Superbowl MVP, Jersey Joe Flacco, quarterback for the Baltimore Ravens. When asked last week about…