Note: This is the fifth in a series of six articles about improving your business’ customer service. In the last installment of this series, we talked about actively gathering customer feedback to improve service — and that means going beyond a customer survey. Today, we shift our attention to making customers feel important. The more…
Tag: dale carnegie training of central & southern new jersey
New Jersey unemployed cope with job-seeker stress
The slow economy has left its mark on all of us. Across the state of New Jersey where there has been a reported increase this year in unemployment-related stress, that’s reason enough for workers to seek help when navigating today’s difficult business environment. Whether you’re working to strengthen your skills and adapt to an ever-changing…
End hiring delays to land top talent
Note: This is the first in a series of articles about streamlining the hiring process. Most managers agree that hiring is one of the most important functions of what they do, but it can also be the most time consuming and tedious. New hires mean paperwork, rules and time constraints on top of an already…
Actively gather customer feedback to improve service
Note: This is the fourth in a series of six articles about improving your business’ customer service. In the last installment of this series, we talked about improving customer service by following through — a key component of maintaining good relationships with customers. Today, we want to focus on the idea of actively gathering customer…