We talk a lot about what it takes to be a good leader, but what about the things leaders should be avoiding? The last thing any leader wants is for their team to think poorly of them, to be afraid of them, to complain about them at the water cooler — so how can you…
Tag: gratitude
Four Reasons to Garner Gratitude in the Workplace
Most American employees have become accustomed to an automatic reply of, “thanks.” Unfortunately, such simple statements don’t bear much weight. In fact, only four percent of workers find these generic expressions of recognition memorable according to Globoforce. To truly demonstrate gratitude, words and actions must be deliberate and specific. Here are four reasons why Dale Carnegie’s 2ndHuman…
Affordable Ways to Show Customers Sincere Appreciation
There are hundreds of ways to show appreciation for your customers this holiday season—even on a shoestring budget. Many businesses hold off until closer to mid-December to deliver gifts to clients, but Thanksgiving is also an ideal time to show them appreciation with gifts or notes of thanks. Here are four ways to apply Dale…
How To Transform Customers from Angry to Appreciative
Customers can become rude or angry for a variety of reasons, especially when stress is high and patience runs short. Here are five steps to minimizing their anger and maximizing their loyalty. Hear them out. Most people listen to respond instead of to understand which makes it easy to interrupt a disgruntled customer with an answer…