Is the customer really “always right?” As much as this mantra has been force fed to us all our lives, the answer, of course, is no. There are many situations where the customer simply cannot have what they want. The product or service that they desire may no longer exist, or it may not be…
Tag: improving customer service
Three Tips for Mastering New Media and Multimedia
(BPT) – New technology and digital media like Facebook, YouTube, Pinterest and Twitter are changing the way people communicate both at home and in the workplace. They’re also contributing to a generation gap. For example, users under age 30 are significantly more likely to use social-networking sites when compared to other adult age groups, according…
Begin With Praise and Honest Appreciation
Dale Carnegie knew that approaching someone with praise and honest appreciation was a sure way to avoid a confrontation. In his legendary book, “How To Win Friends and Influence People,” he tells the story of Dorothy Day of Garden City, Long Island: Mrs. Day was to give a luncheon to a small group of friends….
5 Ways to Minimize the Problems of Problem Solving
All day long we face a multitude of problems. In organizations throughout New Jersey, it is safe to say we usually never escape the work day problem free. We are almost in constant problem solving mode helping teams with both issues and strategy. Across leadership training today, there are numerous categories involving management and teamwork….