Is the customer really “always right?” As much as this mantra has been force fed to us all our lives, the answer, of course, is no. There are many situations where the customer simply cannot have what they want. The product or service that they desire may no longer exist, or it may not be…
Tag: leadership styles
Begin With Praise and Honest Appreciation
Dale Carnegie knew that approaching someone with praise and honest appreciation was a sure way to avoid a confrontation. In his legendary book, “How To Win Friends and Influence People,” he tells the story of Dorothy Day of Garden City, Long Island: Mrs. Day was to give a luncheon to a small group of friends….
Acquire Best Management Skills for True Leadership
Anyone that has worked in business for any length of time has probably had both good and bad experience with management styles. And while it’s true that people respond differently to varying styles, it is just as true that it’s impossible to please everyone with one particular way of managing. Also, just as there are…
7 Ingredients for Business Listening
During the hectic Jersey business week on our best days, we are pretty good information gatherers seeking solutions and changing directions because we are listening well; on our worst days, we will tune others out, draw quick conclusions, and half listen to all the conversations we are a part of all day long. How can…