Is the customer really “always right?” As much as this mantra has been force fed to us all our lives, the answer, of course, is no. There are many situations where the customer simply cannot have what they want. The product or service that they desire may no longer exist, or it may not be…
Tag: New Jersey
Three Tips for Mastering New Media and Multimedia
(BPT) – New technology and digital media like Facebook, YouTube, Pinterest and Twitter are changing the way people communicate both at home and in the workplace. They’re also contributing to a generation gap. For example, users under age 30 are significantly more likely to use social-networking sites when compared to other adult age groups, according…
Hurricane Sandy Victims Need Your Help
I don’t normally digress from posting the great business- and personal development-centric information that Dale Carnegie Training of Central & Southern New Jersey is famous for, but today we’re going to make an exception. You see, over the past several days I joined my fellow New Jersey residents as we watched Sandy come up the…
Begin With Praise and Honest Appreciation
Dale Carnegie knew that approaching someone with praise and honest appreciation was a sure way to avoid a confrontation. In his legendary book, “How To Win Friends and Influence People,” he tells the story of Dorothy Day of Garden City, Long Island: Mrs. Day was to give a luncheon to a small group of friends….