Many times customer service is a reactive process. It is important to continually build on existing relationships with customers and clients before issues arise. Here are a few suggestions from your friends at Dale Carnegie Training of Central and Southern New Jersey in taking the more proactive approach to servicing existing customers. Promote additional programs…
Tag: work-life balance
Always be Yourself in Your Business and Personal Life
Angelo Patri once wrote, “Nobody is so miserable as he who longs to be somebody and something other than the person he is in body and mind.” Legendary Hollywood director, Sam Wood, said the greatest headache he has with aspiring young actors is exactly this problem: to make them be themselves. They all want to…
Following Through with Your Customers
Some companies are having a very difficult time trying to overcome the obstacles presented by the current state of the economy. While in the past the main driver of business was through word of mouth, with a declining number in the customer base, companies need to find a new way to promote themselves. A great…
What it Takes to Achieve Effective Written Communication
Individuals who communicate effectively with their writing at all levels are today’s pacesetters. During the old days of hierarchical business structures, communication was relatively simple: the top person sent a memo the underlings telling them to jump, and the underlings needed only to ask, ‘how high?’ Now for our modern times, communication requires better understanding…