What is that magic “spark” that motivates people? Is it a new job title? A pay increase? The answer may surprise you. Read this thought-provoking research fresh off the press from Harvard Business School. This post is shared with you by the good folks at Dale Carnegie Training of Central & Southern New Jersey. We would love…
Category: Soft Skills
Working Your A’s Off
Let’s face it: there are a lot of people that do not prioritize. They just pick a task and do it, and then later discover that there was something more important that should have been accomplished. It’s possible to look busy and be busy without really accomplishing anything, and at the end of the day…
It Is the People Not the Things
Every time a disaster strikes New Jersey, people look around them and take note of all of the things that they have lost. For example, the recent flooding took away many homes, destroyed personal artifacts that are beyond priceless, and in some cases even cost someone their life. The sadness and the strife are difficult…
5 Simple Steps for Effective Customer Service
If you own a business, whether it’s consumer-based or a B2B, you will come into contact with customers of all kinds and, at times, your customer service skills will be put to the test. Whether you handle irate customers on a regular basis or you only get the once-in-a-blue-moon angry customer, it is important that…