It’s one thing to provide great customer service, but it’s another thing all together with to keep those same customers coming back over and over again. These “lifetime” customers are vital to the success of your business, and so it should be your focus in every communication to help develop a loyal following of customers….
Tag: customer service tips
Let the Other Person Save Face
Dale Carnegie knew the importance of avoiding embarrassing situations by letting other people save face. In his book, How to Develop Self Confidence & Influence People by Public Speaking, he cites the example of Charles Steinmetz, who was an employee of the General Electric Company. General Electric was faced with the delicate task of removing…
The Four Essentials of Customer Service Excellence
Here in the Garden State and in the greater New York area, success means customer service. There is a wonderfully eclectic array of restaurants, bars, and businesses in the region and you truly can get anything you want, from any place you want, at any time you want. The capital of American business is right…
Holiday Recipe: Chocolate Chip Walnut Oatmeal Cookies
It is the holiday season and what better way to celebrate the season with your friends and family over for lots of festivities (and food!). We are happy to present to you this holiday cookie recipe for you to try. Enjoy! Chocolate Chip Walnut Oatmeal Cookies INGREDIENTS: ½ lb. margarine (or 2 cubes) [set aside…