“I shall pass this way but once. Therefore, any good that I can do, or any kindness that I can show, let me do it now, for I shall not pass this way again” — William Penn Dale Carnegie had the above quote pasted on his mirror, where he could not help but see it…
Tag: customer service tips
Yankees and Mets Battle Off the Field Too!
The N.Y. Yankees recently offered the N.Y. Mets $250,000 in exchange for permission to temporarily relocate their Triple-A team, the Scranton/Wilkes-Barre Yankees, to Newark, NJ, for one season while their home stadium, PNC Field in Moosic, Pa., undergoes a $40 million renovation. But Yankees chief operating officer, Lonn Trost, said on Tuesday that negotiations broke…
6 Tips for Effective Negotiations
Folks from New Jersey are natural negotiators. As kids we negotiated trading baseball cards. As teens we negotiated with our parents in the hope of using the family car. As adults we negotiate with everybody—from the guy behind the deli counter to the salesman we talk to at our favorite car dealership. It was all…
5 Tips for Shaking Off a Mistake
Everybody makes mistakes from time to time, and they’re just as vital to the learning process as our successes are. Legendary Basketball Coach John Wooden once said, “Failure is not fatal, but failure to change might be.” The obvious point he was trying to convey is that it’s what you do after the mistake or…