Dale Carnegie knew that the best way to engage a person was to not discuss things on which you differ, but rather to emphasize—and keep emphasizing—the things on which you agree. The reasoning is that you are both striving for the same result, and that your only difference is one of method and not of…
Tag: customer service
7 Ingredients for Business Listening
During the hectic Jersey business week on our best days, we are pretty good information gatherers seeking solutions and changing directions because we are listening well; on our worst days, we will tune others out, draw quick conclusions, and half listen to all the conversations we are a part of all day long. How can…
5 Factors to Help You S.M.I.L.E.
“Smile an everlasting smile, a smile can bring you near to me.” (Barry, Maurice, & Robin Gibbs 1967) Here in New Jersey and across the Carnegie Nation, there is nothing more powerful than a simple smile. In the classic best seller, How to Win Friends and Influence People, Section Two, Chapter Two, A Simple…
Stop Being a Negative Nancy at the Workplace!
Understanding the power that negative attitudes have in the workplace and how that then affects the morale of everyone else and ultimately the productivity and efficiency of the company is extremely important. Much research has shown that emotion can be contagious, particularly in group settings. What’s important to note is the difference between the negative…