If you think about it, there is no company out there that has complete market domination. Where there is Coca Cola, there’s Pepsi. Where there is Microsoft, there’s Apple. Just about every single business has a competitor that may provide a competing product or service of equal value to the customer, and arguably sometimes better,…
Tag: customer service
Benefits of Proactive Customer Service
Many times customer service is a reactive process. It is important to continually build on existing relationships with customers and clients before issues arise. Here are a few suggestions from your friends at Dale Carnegie Training of Central and Southern New Jersey in taking the more proactive approach to servicing existing customers. Promote additional programs…
7 Habits of Highly Effective Job Hunters
It’s no secret that over the past few years, millions have experienced the pangs of unemployment and job loss – – from the financial hardships it creates to the roller coaster of emotions it can take your self-esteem through. Whether you just got laid off or you’ve been seeking employment for a while, you might…
Always Avoid the Acute Angle
Dale Carnegie knew that the best way to win an argument was to avoid it in the first place. One night during a dinner he attended in honor of Sir Ross Smith, a man sitting next to him told a humorous story which hinged on the quotation, “There’s a divinity that shapes our ends, rough-hew…