The more important a dog is, the more satisfaction people get in kicking him. This is the analogy Dale Carnegie used is explaining why important and influential people are often criticized unfairly. Carnegie once told the story of the Prince of Wales, who later became Edward VIII. He was attending Dartmouth College in Devonshire at…
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Eight Words That Can Transform Your Life
Dale Carnegie was once asked what was the biggest lesson he had ever learned. He replied that, “By far, the most vital lesson I have ever learned is the importance of what we think.” You see, Carnegie knew that our thoughts make us what we are—our mental attitude is the “X” factor that determines our…
The Do’s & Don’ts of Great Customer Service
As I was sitting here deciding what blog topic to write about, the content of my blog became clear when I had to go through a frustrating ordeal with none other than…the cable company. I think just about everyone has their own horror story about their experience at one time or another with the cable…
How to Win People to Your Way of Thinking
J.P. Morgan once observed that a person usually has two good reasons for doing a thing: one that sounds good and a real one. The person himself will think of the real reason. You don’t need to emphasize that. But all of us, being idealists at heart, like to think of motives that sound good….