After acquiring a new customer the real work begins with managing their expectations in order to keep them happy. Although managing new customer expectations is not that difficult, it does take some time and effort by you and your employees to keep them happy. The key to managing customer expectations begins with knowing what the…
Tag: dale carnegie training of central & southern new jersey
The Key to Peace and Happiness
Jonathan Swift, author of Gulliver’s Travels, was the most devastating pessimist in English literature. He was so sorry that he had been born that he wore black and fasted on his birthday; yet, in his despair, this supreme pessimist also praised the great health-giving powers of cheerfulness and happiness. Dale Carnegie talks about this in…
5 Ingredients for Effective Leadership
Connecting with people across the organization builds trust and engagement for both leadership and management. Effective leadership is essential in 2014 in both New Jersey and the country as we grow and learn through the Carnegie Principles. In today’s fast paced companies, leadership must fit the needs of everyone to be successful. Leaders must use…
Tips for Handling an Angry Client
Occasional stressful client interactions are inevitable, and it’s not always easy to be kind and patient when someone is angry or upset. They often have an unending list of requests, demands and deadlines, and they expect you to meet all of them. But you must remain committed to your clients, for they are the reason you’re…