When you hear the word vulnerability the words that tend to come to mind are likened to weakness, shortcoming, flaw. Chances are the last word you might associate with vulnerability is leadership. Instead, we tend to associate leadership in terms of confidence, charisma, strength, power. What you might find surprising is that vulnerability can lead…
Tag: dale carnegie
How To Interest People
When you want to grab someone’s attention, the best way to do so is by engaging them in conversation on a topic of their interest. Thanks to the internet and social media, it is easier than ever to learn about a person’s favorite sports team, hobby, or travel destination. From there you’re just a quick…
Body Language and Public Speaking
When it comes to public speaking, what you say can be easily overshadowed by how you say it. Even if you manage to write the perfect speech – one that is captivating and perfectly conveys your points with accessible language – it can all go to waste if your delivery doesn’t back up your words….
Tips for Outstanding Customer Service
Customer service never ends. From the first inquiry, to finalizing the sale, to the end of the warranty and beyond, there are many times during the customer lifecycle when he or she will be interacting with a representative from your business, and it’s important that each experience is a positive one. Sometimes this will be…