Many times customer service is a reactive process. It is important to continually build on existing relationships with customers and clients before issues arise. Here are a few suggestions from your friends at Dale Carnegie Training of Central and Southern New Jersey in taking the more proactive approach to servicing existing customers. Promote additional programs…
Tag: leadership
7 Habits of Highly Effective Job Hunters
It’s no secret that over the past few years, millions have experienced the pangs of unemployment and job loss – – from the financial hardships it creates to the roller coaster of emotions it can take your self-esteem through. Whether you just got laid off or you’ve been seeking employment for a while, you might…
Always Avoid the Acute Angle
Dale Carnegie knew that the best way to win an argument was to avoid it in the first place. One night during a dinner he attended in honor of Sir Ross Smith, a man sitting next to him told a humorous story which hinged on the quotation, “There’s a divinity that shapes our ends, rough-hew…
7 Key Ingredients for Leadership Decision Making
Decision making in organizations today involve both large and small choices. It is critical here in New Jersey that decisions are made with assurance and that they are made with urgency; it is also critical they are made with prudence and a commitment to both the business and the employee. Making good decisions are never…