Many times customer service is a reactive process. It is important to continually build on existing relationships with customers and clients before issues arise. Here are a few suggestions from your friends at Dale Carnegie Training of Central and Southern New Jersey in taking the more proactive approach to servicing existing customers. Promote additional programs…
Tag: team member engagement
Always Avoid the Acute Angle
Dale Carnegie knew that the best way to win an argument was to avoid it in the first place. One night during a dinner he attended in honor of Sir Ross Smith, a man sitting next to him told a humorous story which hinged on the quotation, “There’s a divinity that shapes our ends, rough-hew…
7 Ways to get Your Team to Awesome
“No man is an island.” In fact, especially here in fast paced New Jersey, all of us need the strength of numbers in both talent and decision making. Teams make organizations hum; but stagnation can make them “bum”. Great teams can happen over time but not every group that decides issues or solves problems can…
3 Elements for Successfully Mentoring with Leadership
Mentor Leadership is fast growing as a sub discipline of leadership and it comes at a great time in our economy. People new to business or fresh out of school, and people making a career change after years in a different field, need the jump start that mentoring offers. Of course, even here in New…