In today’s challenging economy it is all about customer service excellence. If you effectively listen in customer service you belong to an elite group of professionals. These professionals truly listen to results and they also listen to their income grow. They know one thing very well. Listening is not hearing. As a sense, hearing begins…
Tag: customer service
Use the Same Line, Online and Offline
It seems as if every relationship today is built in part to Facebook, Twitter, Word Press, and Google +; we indeed spend a lot of time on the social platforms and we do it a lot in the Garden State based on a number of studies. One of the first things we do, across our…
Begin With Praise and Honest Appreciation
Dale Carnegie knew that approaching someone with praise and honest appreciation was a sure way to avoid a confrontation. In his legendary book, “How To Win Friends and Influence People,” he tells the story of Dorothy Day of Garden City, Long Island: Mrs. Day was to give a luncheon to a small group of friends….
The Four Essentials of Customer Service Excellence
Here in the Garden State and in the greater New York area, success means customer service. There is a wonderfully eclectic array of restaurants, bars, and businesses in the region and you truly can get anything you want, from any place you want, at any time you want. The capital of American business is right…