Happy Halloween! It is indeed October 31 already! Now, many of you are familiar with The Strange Case of Jekyll and Hyde, the riveting, classic novella about split personality. It was vividly written by Robert Louis Stevenson in the 1880’s. It was the book to read in the late 19th Century, one of his most…
Tag: customer service
5 Simple Steps for Effective Customer Service
If you own a business, whether it’s consumer-based or a B2B, you will come into contact with customers of all kinds and, at times, your customer service skills will be put to the test. Whether you handle irate customers on a regular basis or you only get the once-in-a-blue-moon angry customer, it is important that…
The Ugly P Word—Procrastination!
Unfortunately, we all do it. No matter how hard you try or what you do to try and prevent it from happening, it inevitably will happen somewhere and with something. That ugly P word—Procrastination. Even the best organizers and the top managers have some things that they procrastinate. According to business coach, David Giuliano, of…
Why Face-To-Face Communication Still Makes Sense
By John Torre Forty years ago, in 1971, I wonder how many people had a vision of communication in 2011 that included cell phones, text messages, email, and webcams? My guess would be none or not many. Yet here we are in 2011 doing all those things and more. Aside from the telephone, you know…