If you own a business, whether it’s consumer-based or a B2B, you will come into contact with customers of all kinds and, at times, your customer service skills will be put to the test. Whether you handle irate customers on a regular basis or you only get the once-in-a-blue-moon angry customer, it is important that…
Tag: Dale Carnegie Training
The Fundamental Principle of Handling People
“I shall pass this way but once. Therefore, any good that I can do, or any kindness that I can show, let me do it now, for I shall not pass this way again” — William Penn Dale Carnegie had the above quote pasted on his mirror, where he could not help but see it…
5 Resume Tips to Help Get You Noticed
In today’s economy, finding a job is harder than ever. Hundreds of people are submitting their resumes for the same position and for the person trying to decipher which resumes make the initial cut, all of the resumes that come in may start to look the same and it gets harder to find resumes that…