An organization is just like person. Every business can win friends and influence people just like any individual does. You might have overheard this comment from a salesperson after a sale, “How much money did I make from that customer?” Many salespeople have on singular focus on money. In a way, that is a good…
Tag: improving customer service
Five Ways to Smile
It makes little difference if you are a leader, a manager, or a sales or a customer service professional; the best human tool that we have in our business arsenal is our smile. Simply out, most of us just don’t smile enough. It is the same across the country as it is here in New…
5 Important Tips for First-Time Presenters
Whether you’re a student, just getting out of school and into your new job or even established in your career, there may come a time when you will be expected to give a presentation before a group of your peers, colleagues, clients, prospective clients or some other group of people. If you’ve never given a…
Eight Ways to “Out Listen” Your Competition!
In today’s challenging economy it is all about customer service excellence. If you effectively listen in customer service you belong to an elite group of professionals. These professionals truly listen to results and they also listen to their income grow. They know one thing very well. Listening is not hearing. As a sense, hearing begins…