In the course of you career, you’ll likely be called upon to make presentations to your colleagues. Presenting in front of your peers is a hard task in itself. And it can become much more difficult when a question and answer period is required. Questions and answers are a great way to clarify the message…
Tag: improving customer service
Market Your Leadership Skills When Interviewing
Preparing for a job interview is hard, and it is no wonder why so many people worry about it. Part of this is because most people don’t have a lot of experience marketing themselves to others. We are taught as kids that we are supposed to be humble and not brag about what we have…
Let the Other Person Save Face
Dale Carnegie knew the importance of avoiding embarrassing situations by letting other people save face. In his book, How to Develop Self Confidence & Influence People by Public Speaking, he cites the example of Charles Steinmetz, who was an employee of the General Electric Company. General Electric was faced with the delicate task of removing…
The Four Essentials of Customer Service Excellence
Here in the Garden State and in the greater New York area, success means customer service. There is a wonderfully eclectic array of restaurants, bars, and businesses in the region and you truly can get anything you want, from any place you want, at any time you want. The capital of American business is right…