In today’s challenging economy it is all about customer service excellence. If you effectively listen in customer service you belong to an elite group of professionals. These professionals truly listen to results and they also listen to their income grow. They know one thing very well. Listening is not hearing. As a sense, hearing begins…
Category: Sales Skills
Use the Same Line, Online and Offline
It seems as if every relationship today is built in part to Facebook, Twitter, Word Press, and Google +; we indeed spend a lot of time on the social platforms and we do it a lot in the Garden State based on a number of studies. One of the first things we do, across our…
Sell More by Getting Inside Your Clients’ Minds
Clients are as different as snowflakes. No two are ever alike, and despite your best efforts, clients are likely to react in different ways to your sales proposals. This is because they are predisposed to have specific ideas concerning what they want to buy from you before you even open your mouth to deliver a…
Four Steps in Mastering the Sales Close
No one in sales will admit this. But not everyone in New Jersey likes “closing” a customer and many salespeople are very uncomfortable with the entire negotiating and closing process. There are some very good salespeople out there who meet and greet the customer with a positive attitude and smile. They interview the customer, gain…