As a sales pro, are you aware how you speak to people can affect the way they react to you? Remember the movie “Harry Potter” in the scene when Harry realized he could speak an ancient “Slitheren” language, which allowed him to communicate with snakes? He was astonished and did not understand how he could…
Category: Sales Skills
Three Steps for Creating Lifetime Customers with Thoughtful Communication
It’s one thing to provide great customer service, but it’s another thing all together with to keep those same customers coming back over and over again. These “lifetime” customers are vital to the success of your business, and so it should be your focus in every communication to help develop a loyal following of customers….
Sales Plans: Launching a More Successful Sales Career in 2012
2012 is going to be the year you reach for the stars in terms of your sales career! Every successful sales person starts the year right with a sales plan. Think of a sales plan like a roadmap that will take you from point-A to point-B in 12 months or less. Where you are right…
The Four Essentials of Customer Service Excellence
Here in the Garden State and in the greater New York area, success means customer service. There is a wonderfully eclectic array of restaurants, bars, and businesses in the region and you truly can get anything you want, from any place you want, at any time you want. The capital of American business is right…