In an environment where companies are short-handed and employees are over-worked and overwhelmed, it is even more important to be sure to be organized and on-task with your job duties. It is important that you approach your job with deliberate planning to prioritize and find the best working environment to encourage productivity and efficiency. Here…
Category: Sales Skills
The Strange Experience of Jekyll and Hyde Service
Happy Halloween! It is indeed October 31 already! Now, many of you are familiar with The Strange Case of Jekyll and Hyde, the riveting, classic novella about split personality. It was vividly written by Robert Louis Stevenson in the 1880’s. It was the book to read in the late 19th Century, one of his most…
5 Simple Steps for Effective Customer Service
If you own a business, whether it’s consumer-based or a B2B, you will come into contact with customers of all kinds and, at times, your customer service skills will be put to the test. Whether you handle irate customers on a regular basis or you only get the once-in-a-blue-moon angry customer, it is important that…
The Fundamental Principle of Handling People
“I shall pass this way but once. Therefore, any good that I can do, or any kindness that I can show, let me do it now, for I shall not pass this way again” — William Penn Dale Carnegie had the above quote pasted on his mirror, where he could not help but see it…